Refund & Cancellation Policy
Experience our "Streaming made simple" commitment. We provide a 100% Risk-Free 3-Hour Free Trial so you can verify stream performance prior to purchasing.
1. Try Before You Buy: 3-Hour Free Trial
Because IPTVClear delivers intangible, irrevocable digital streaming credentials upon activation, we actively encourage all prospective subscribers to evaluate our service completely free of charge before purchasing any subscription.
Our official 3-Hour Free Trial provides unrestricted access to all 20,000+ live TV channels, sports bouquets (NFL Sunday Ticket, NBA, MLB, Premier League, UFC), and 60,000+ VOD movies on your own internet connection and device. You can activate your free trial instantly via our WhatsApp support desk (+447447512430) with zero payment info required.
2. Digital Goods & Refund Criteria
Once a paid subscription order is placed, dedicated server bandwidth and Xtream Codes credentials are irreversibly provisioned on our edge network. Therefore, refunds are strictly evaluated under the following criteria:
- Server-Side Failure: If our core streaming infrastructure experiences verifiable prolonged downtime exceeding 72 consecutive hours and our UK technical team is unable to restore service.
- Duplicate Transactions: If an accidental double payment occurs due to gateway error, the extra charge is refunded in full immediately.
- Non-Delivery: If credentials were not delivered within 24 hours of verified payment receipt and the subscriber requests cancellation prior to delivery.
3. Non-Refundable Circumstances
Refunds will NOT be granted for reasons beyond our direct technical control, including:
- Local ISP speed throttling, home Wi-Fi signal degradation, or insufficient download bandwidth (below 25 Mbps).
- Incompatible third-party hardware, outdated streaming box firmware, or incorrect app settings.
- Change of mind after credentials have been issued and utilized (this is why we provide a free trial beforehand).
- Account termination resulting from violations of our Acceptable Use Policy (e.g. re-streaming or credential sharing).
4. How to Request Technical Resolution
Before considering a refund request, our UK technical engineering desk is available 24/7 to resolve stream issues (such as player buffer adjustments, DNS optimizations, and CDN node switching). Most configuration issues are resolved in under 5 minutes.
Submit a Refund or Support Request
To request technical troubleshooting or submit a refund claim, reach out to our UK desk with your Order ID and sender verification details.